Central Research Inc. (CRI) was founded by Johnny Dillard, PhD, a retired Marine Corps Officer, Vietnam Veteran, and Army National Guard Lieutenant Colonel.

We provide management and financial services solutions to the federal, state, and commercial sectors. Our growth and success reflect our ability to deliver customized business solutions in a quality- and client-focused environment.

CRI’s expansion under Johnny’s leadership included a Service Disabled Veteran Owned Small Business certification by the Center for Veterans Enterprise and an 8(a) certification by the Small Business Administration – all of which led to INC 5000 recognition of our company for six years in a row.

CRI has continued to grow from our small business roots and is currently a large business enterprise headquartered in Lowell, AR with eight satellite state offices.

Dr. Dillard and his son, Scott Dillard, worked to build Central Research into a strong, vibrant business dedicated to employing Veterans and disabled Veterans.

As President & CEO Scott Dillard’s leadership carries on the company’s founding values and service commitments.

Financial Services & Solutions

  • Improper Payment, Identify Theft, & Fraud Reduction
    • Deceased Data Screening & Validation
    • Human Audits & Verification
    • Official Documentation Processing
    • Locator Searches (Beneficiary Contact Information)
    • Recovery
  • Contact/Call Center
  • Debt Collection

Management Services & Solutions

  • Freedom of Information Act, Privacy Act
  • Legal/Paralegal and Litigation Support
  • Records and Document Management
  • File Operations
  • Program and Project Management
  • Contract Administration
  • Logistics and Warehousing
  • Mail Operations
  • Data Management and Analytics
  • Specialized Information Technology Support
  • Systems Engineering and Integration
US Capital - Central Research, Inc

CRI Names Joseph Agyei as Chief Financial Officer

July 26, 2018 Lowell, AR. – Central Research, Inc. is pleased to announce the appointment of Joseph Agyei as Chief Financial Officer (CFO).  Mr. Agyei assumed responsibilities on July 26, 2018. Joseph joins CRI with 20 plus years of professional accounting and finance experience. Joseph most recently was the CFO for a large privately-owned government […]

CRI Names Kenny King as Chief Human Resource Officer

June 16, 2018 Lowell AR, – Central Research is pleased to announce the appointment of Kenny King as Chief Human Resource Officer (CHRO). Kenny joins Central Research with 22 plus years of experience in Human Resources. Kenny will assume responsibilities on June 16, 2018. Kenny was previously employed by one of the largest retail chains […]

CRI Announces a Leadership Change

May 17, 2018 LOWELL, AR. – Central Research, Inc., has lost its highly valued Chief Executive Officer, Johnny Dillard. Scott Dillard commented, “I am deeply saddened to report that my father is no longer with us, but knowing his hopes for the company, I am committed to carrying on his legacy of Veteran support and […]

CRI Names Gus Bell as Chief Operating Officer

March 5, 2018 LOWELL, AR. – Central Research, Inc. is pleased to announce the appointment of Gus Bell as Chief Operating Officer (COO). Mr. Bell will assume responsibilities on March 5, 2018. Gus Bell has 40 years of proven leadership and management experience in all aspects of program, contract, financial, and quality management in the […]

CRI Names Don Taylor as Chief Strategy Officer

February 1, 2018 LOWELL, AR. – Central Research, Inc. is pleased to announce the appointment of ARM industry veteran Don Taylor as Chief Strategy Officer (CSO). Don joins CRI with 40 years of experience in the ARM industry and he is also a Vietnam Veteran. Don started his career with Diversified Collection Services, Inc., (now […]

Northwest Arkansas Remains in Top Five List of Best Places to Live in the U.S.

Central Research, Inc. (CRI) is headquartered in Lowell, Arkansas, just ten miles away from Fayetteville, Arkansas. Fayetteville has been ranked within the top five best places to live in the U.S. by U.S. News & World Report in its annual “Best Places to Live” report. Please view Fayetteville Flyer’s article or see below. Fayetteville remains […]

Career Opportunities Available

​We have exciting Career opportunities available immediately! ​Due to company expansion we are looking for talented, dedicated individuals to fill multiple Customer Service positions within our organization. If you would like employment that rewards you for your hard work and offers advancement opportunities, please visit the careers section for complete job descriptions. The link below […]

Operation H.O.G.

December 11, 2014 ​ Central Research supports U.S. Military service members with care packages. ​ Lowell, Arkansas, November 20, 2014 – Operation H.O.G. (Handing Out Gratitude) was created in 2011 by CRI employees as a way to say thank you to our U.S. Military service members that will be serving away from their home base […]

Spirit of Rogers-Lowell Award Recipient

March 14, 2014 ​ Lowell, Arkansas – On March 14, 2014, Central Research Inc. received the 2013 Spirit of Rogers-Lowell Award. This honor was bestowed upon CRI by the Rogers-Lowell Chamber of Commerce in recognition of their significant contribution to the betterment of the community. CRI was recognized for giving above and beyond to the […]

Northwest Arkansas Toys for Tots Coin Collection Contest

October 1, 2013 ​ Lowell, Arkansas – Central Research Inc. (CRI) has served as the headquarters for the Northwest Arkansas donation center for the Marine Corps Toys for Tots foundation over the past few years. Donation efforts for this year’s event totaled 12,403 toys and were distributed among 6,277 children throughout Benton and Washington counties […]