Central Research Inc. (CRI) provides management and financial service solutions to federal, state and commercial sectors.

What was founded in 2002 as a Service-Disabled Veteran Owned Small Business has grown to a large corporation, with more than 700 employees across nine states, including our headquarters in Lowell, Arkansas, and our Washington, D.C.-metro office.

Our growth and success reflect our ability to offer quality customized solutions in a client-focused environment. Through our values-driven culture, we’re committed to delivering industry-leading results for our clients.

Professional Services

  • Training/Course Development
  • Acquisition Management/Contract Management/Close Out Support
  • Litigation Services
  • Professional and Administrative Services
  • Conference Planning and Set-Up

Financial Services & Solutions

  • Financial Services & Solutions
  • Improper Payments Solutions
  • Death/Incarceration Matching
  • Payment Reduction
  • Fraud Waste and Abuse
  • Call Center and Debt Collections

Records/Document Management Services

  • FOIA Cradle-to-Grave Services
  • Scanning/Digital Support
  • Document Processing/
  • Electronic Records Conversion
  • Visa/Immigration Paperwork Processing
  • Mail/Digital Mail Services

Information Technology Services

  • Help Desk/Contact Center
  • IT Facilities Management
  • Systems Engineering/Cyber Security
  • Data Analytics/Visualization
  • Mobile Applications
US Capital - Central Research, Inc

CRI Announces Opening of New Location in Lowell, Arkansas

September 30, 2019 LOWELL, Arkansas – Central Research Inc. (CRI), a provider of customized management and financial service solutions in the government and commercial sectors, today announced plans to open a new location in Lowell. The company plans to combine their Lowell and Springdale operations by moving into a proposed 50,000-square-foot, two-story building that is […]

CRI Announces Opening of Gallatin, Tennessee, Call Center

July 29, 2019 LOWELL, Arkansas – Central Research, Inc. (CRI), a provider of customized management and financial service solutions for government and commercial sectors, announced today the opening of its Gallatin, Tennessee, call center. The facility, located at 400 N. Belvedere Drive in Gallatin, will initially employ about 100 people dedicated to servicing the company’s student […]

Central Research Inc. Hires Kenneth Ludden as VP of Talent Acquisition

June 27, 2019 LOWELL, Arkansas – Central Research Inc. (CRI), a provider of customized management and financial service solutions for government and commercial sectors, announces the addition of Kenneth Ludden as Vice President of Talent Acquisition. In this new role, Ludden will be responsible for bringing top-level talent to the organization, as well as leading the […]

Central Research Celebrates Growth of Second Call Center

May 24, 2019 LOWELL, Arkansas – Central Research, Inc. (CRI) celebrated the grand opening of its Springdale call center on Thursday, May 23, during a ribbon cutting ceremony with the Springdale Chamber of Commerce. The Springdale facility, located at 5320 W. Sunset Avenue, Suite 169, handles student loan debt collection for the U.S. Department of Education. […]

CRI Relocates into New D.C. Metro Office

February 28, 2019 Lowell, Arkansas – Central Research, Inc. (CRI), a provider of customized management and financial service solutions for government and commercial sectors, announced it has relocated its Washington D.C. Metro program office to Annandale, Virginia. Previously, CRI operated its D.C. Metro office out of Alexandria, Virginia. The new location in Annandale allows for […]

CRI Names Joseph Agyei as Chief Financial Officer

July 26, 2018 Lowell, AR. – Central Research, Inc. is pleased to announce the appointment of Joseph Agyei as Chief Financial Officer (CFO).  Mr. Agyei assumed responsibilities on July 26, 2018. Joseph joins CRI with 20 plus years of professional accounting and finance experience. Joseph most recently was the CFO for a large privately-owned government […]

CRI Names Kenny King as Chief Human Resource Officer

June 16, 2018 Lowell AR, – Central Research is pleased to announce the appointment of Kenny King as Chief Human Resource Officer (CHRO). Kenny joins Central Research with 22 plus years of experience in Human Resources. Kenny will assume responsibilities on June 16, 2018. Kenny was previously employed by one of the largest retail chains […]

CRI Announces a Leadership Change

May 17, 2018 LOWELL, AR. – Central Research, Inc., has lost its highly valued Chief Executive Officer, Johnny Dillard. Scott Dillard commented, “I am deeply saddened to report that my father is no longer with us, but knowing his hopes for the company, I am committed to carrying on his legacy of Veteran support and […]

CRI Names Gus Bell as Chief Operating Officer

March 5, 2018 LOWELL, AR. – Central Research, Inc. is pleased to announce the appointment of Gus Bell as Chief Operating Officer (COO). Mr. Bell will assume responsibilities on March 5, 2018. Gus Bell has 40 years of proven leadership and management experience in all aspects of program, contract, financial, and quality management in the […]

CRI Names Don Taylor as Chief Strategy Officer

February 1, 2018 LOWELL, AR. – Central Research, Inc. is pleased to announce the appointment of ARM industry veteran Don Taylor as Chief Strategy Officer (CSO). Don joins CRI with 40 years of experience in the ARM industry and he is also a Vietnam Veteran. Don started his career with Diversified Collection Services, Inc., (now […]

Northwest Arkansas Remains in Top Five List of Best Places to Live in the U.S.

Central Research, Inc. (CRI) is headquartered in Lowell, Arkansas, just ten miles away from Fayetteville, Arkansas. Fayetteville has been ranked within the top five best places to live in the U.S. by U.S. News & World Report in its annual “Best Places to Live” report. Please view Fayetteville Flyer’s article or see below. Fayetteville remains […]

Career Opportunities Available

​We have exciting Career opportunities available immediately! ​Due to company expansion we are looking for talented, dedicated individuals to fill multiple Customer Service positions within our organization. If you would like employment that rewards you for your hard work and offers advancement opportunities, please visit the careers section for complete job descriptions. The link below […]