Central Research Inc. (CRI) was founded by Johnny Dillard, PhD, a retired Marine Corps Officer, Vietnam Veteran, and Army National Guard Lieutenant Colonel.

We provide management and financial services solutions to the federal, state, and commercial sectors. Our growth and success reflect our ability to deliver customized business solutions in a quality- and client-focused environment.

CRI’s expansion under Johnny’s leadership from 1999 through March 2018, included a Service Disabled Veteran Owned Small Business certification by the Center for Veterans Enterprise and an 8(a) certification by the Small Business Administration – all of which led to INC 5000 recognition of our company for six years in a row.

CRI has continued to grow from our small business roots and is currently a large business enterprise headquartered in Lowell, AR with eight satellite state offices.

Dr. Dillard and his son, Scott Dillard, worked to build Central Research into a strong, vibrant business dedicated to employing Veterans and disabled Veterans.

As President & CEO Scott Dillard’s leadership carries on the company’s founding values and service commitments.

Professional Services

  • Training/Course Development
  • Acquisition Management/Contract Management/Close Out Support
  • Litigation Services
  • Professional and Administrative Services
  • Conference Planning and Set-Up

Financial Services & Solutions

  • Financial Services & Solutions
  • Improper Payments Solutions
  • Death/Incarceration Matching
  • Payment Reduction
  • Fraud Waste and Abuse
  • Call Center and Debt Collections

Records/Document Management Services

  • FOIA Cradle-to-Grave Services
  • Scanning/Digital Support
  • Document Processing/
  • Electronic Records Conversion
  • Visa/Immigration Paperwork Processing
  • Mail/Digital Mail Services

Information Technology Services

  • Help Desk/Contact Center
  • IT Facilities Management
  • Systems Engineering/Cyber Security
  • Data Analytics/Visualization
  • Mobile Applications
US Capital - Central Research, Inc

Central Research Celebrates Growth of Second Call Center

May 24, 2019 LOWELL, Arkansas – Central Research, Inc. (CRI) celebrated the grand opening of its Springdale call center on Thursday, May 23, during a ribbon cutting ceremony with the Springdale Chamber of Commerce. The Springdale facility, located at 5320 W. Sunset Avenue, Suite 169, handles student loan debt collection for the U.S. Department of Education. […]

CRI Announces Hiring of Greg McCaffrey as Vice President of Business Development

May 15, 2019 New role to lead company’s growth strategy in federal, commercial markets LOWELL, Arkansas – Central Research, Inc. (CRI) announces the addition of Gregory (Greg) McCaffrey as Vice President of Business Development. An experienced executive with a record for business development, innovation and thought leadership, Greg has held senior leadership roles with several prominent […]

CRI Relocates into New D.C. Metro Office

February 28, 2019 Lowell, Arkansas – Central Research, Inc. (CRI), a provider of customized management and financial service solutions for government and commercial sectors, announced it has relocated its Washington D.C. Metro program office to Annandale, Virginia. Previously, CRI operated its D.C. Metro office out of Alexandria, Virginia. The new location in Annandale allows for […]

CRI Names Joseph Agyei as Chief Financial Officer

July 26, 2018 Lowell, AR. – Central Research, Inc. is pleased to announce the appointment of Joseph Agyei as Chief Financial Officer (CFO).  Mr. Agyei assumed responsibilities on July 26, 2018. Joseph joins CRI with 20 plus years of professional accounting and finance experience. Joseph most recently was the CFO for a large privately-owned government […]

CRI Names Kenny King as Chief Human Resource Officer

June 16, 2018 Lowell AR, – Central Research is pleased to announce the appointment of Kenny King as Chief Human Resource Officer (CHRO). Kenny joins Central Research with 22 plus years of experience in Human Resources. Kenny will assume responsibilities on June 16, 2018. Kenny was previously employed by one of the largest retail chains […]

CRI Announces a Leadership Change

May 17, 2018 LOWELL, AR. – Central Research, Inc., has lost its highly valued Chief Executive Officer, Johnny Dillard. Scott Dillard commented, “I am deeply saddened to report that my father is no longer with us, but knowing his hopes for the company, I am committed to carrying on his legacy of Veteran support and […]

CRI Names Gus Bell as Chief Operating Officer

March 5, 2018 LOWELL, AR. – Central Research, Inc. is pleased to announce the appointment of Gus Bell as Chief Operating Officer (COO). Mr. Bell will assume responsibilities on March 5, 2018. Gus Bell has 40 years of proven leadership and management experience in all aspects of program, contract, financial, and quality management in the […]

CRI Names Don Taylor as Chief Strategy Officer

February 1, 2018 LOWELL, AR. – Central Research, Inc. is pleased to announce the appointment of ARM industry veteran Don Taylor as Chief Strategy Officer (CSO). Don joins CRI with 40 years of experience in the ARM industry and he is also a Vietnam Veteran. Don started his career with Diversified Collection Services, Inc., (now […]

Northwest Arkansas Remains in Top Five List of Best Places to Live in the U.S.

Central Research, Inc. (CRI) is headquartered in Lowell, Arkansas, just ten miles away from Fayetteville, Arkansas. Fayetteville has been ranked within the top five best places to live in the U.S. by U.S. News & World Report in its annual “Best Places to Live” report. Please view Fayetteville Flyer’s article or see below. Fayetteville remains […]

Career Opportunities Available

​We have exciting Career opportunities available immediately! ​Due to company expansion we are looking for talented, dedicated individuals to fill multiple Customer Service positions within our organization. If you would like employment that rewards you for your hard work and offers advancement opportunities, please visit the careers section for complete job descriptions. The link below […]

Operation H.O.G.

December 11, 2014 ​ Central Research supports U.S. Military service members with care packages. ​ Lowell, Arkansas, November 20, 2014 – Operation H.O.G. (Handing Out Gratitude) was created in 2011 by CRI employees as a way to say thank you to our U.S. Military service members that will be serving away from their home base […]

Spirit of Rogers-Lowell Award Recipient

March 14, 2014 ​ Lowell, Arkansas – On March 14, 2014, Central Research Inc. received the 2013 Spirit of Rogers-Lowell Award. This honor was bestowed upon CRI by the Rogers-Lowell Chamber of Commerce in recognition of their significant contribution to the betterment of the community. CRI was recognized for giving above and beyond to the […]