Our experienced contact center staff supports a variety of consumers with a positive, helpful attitude designed to service a variety of inbound and outbound markets. Combined with a focus on confidentiality and security, customers can rely on us to deliver results.

Quality Support

Our strength in call center support comes from years servicing federal and state governments. We’re known for our commitment to quality, receiving an exceptional quality rating in 2020 from a large federal contract. We know customer satisfaction is important, which is why our agents, located throughout the southern United States, embrace the notion that a hospitable, warm approach is key to customer support.

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Security You Can Trust

With the majority of our contact center agents having Federal Public Trust Security Clearance, you can trust us to guarantee confidentiality. As a federal contractor with an Authorization to Operate (ATO), we also are a Federal Information Security Management Act (FISMA) certified company and are PCI-DSS compliant. We take our commitment further with compliances in HIPAA, ISO, GLBA and many state-mandated regulations. You can be assured we take confidentiality, integrity and availability of your data security seriously.

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Technology For Efficiency

We can operate independently or connecting through your systems using our technology. With access to best-in-class technology, we can provide support for both inbound and outbound call programs using multiple communication platforms. Our reporting ability gives us insight into real-time stats to help effectively and efficiently manage any program.

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Scalable Solutions

We have hundreds of agents throughout three locations to simultaneously fulfill multiple opportunities, whether small or large, 24/7/365. We have demonstrated the ability to initiate and operate an inbound call center within short notice. Our ability to quickly scale up or down means we’re able to grow with you.

For more information, email sales@central-research.com or call 707.217.9500.