We offer an ethical collection program founded on proven methodologies that are as effective as they are compliant. Debt collection has changed significantly, as it has become a more consultative collection practice, working with the consumer for a satisfactory resolution. Our agents are committed to delivering an exceptional experience in order to achieve the best outcome possible for all parties.

Professional Service

All successful collection efforts start with an exceptional team. Our account representatives reach out for payment in a friendly, respectful manner and quickly establish a good relationship, directly assisting with any payment arrangements and then closely monitoring the interaction through resolution.

Experienced Team

We have experience in successfully supporting the U.S. Department of Education in assisting student loan borrowers with the best repayment options. In addition, we also assist in collecting the appropriate document if the borrower is deceased, disabled, incarcerated, or has a situation resulting in a programmatic cancellation. We have the resources, personnel, and the demonstrated experience to deliver exceptional collection programs.

Commitment to Quality – Compliance

We have invested time, effort, and systems to meet all legal laws, regulations and contract requirements. Our commitment to compliance in this area ensures we deliver quality, reliable results to our customers. Our largest client has previously evaluated our services through the Contractor Performance Assessment Reporting (CPAR) as “excellent.” We proudly demonstrate our commitment to compliance by being fully Federal Information Security Management Act (FISMA) certified, meaning we protect all sensitive data gathered and maintained in our system from unauthorized access, use, disclosure, disruption, modification or destruction in order to guarantee confidentiality. Other compliances include PCI-DSS, HIPAA, ISO, Gramm–Leach–Bliley Act (GLBA) and many state-mandated regulations, including California Consumer Privacy Act (CCPA).

Capacity

We manage a portfolio greater than 10 billion in defaulted debt. The magnitude of this volume demonstrates we have the capability and capacity to work with any client regardless of size.

For more information, email info@central-research.com or call 707.217.9500.