Outsourced FOIA and Privacy Act Support Services for Federal Agencies

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A growing need for innovative approach and strategic partnership

The demand for information regarding governmental affairs grows with each passing year. In 2020, federal agencies and departments received 790,772 Freedom of Information Act (FOIA) requests. The surging volume of FOIA and Privacy Act (PA) requests and the complexity of records result in backlogs, leaving agencies unable to meet regulatory obligations. The risk of litigation and congressional inquiry has become a top-of-mind issue for many agencies.

In response to public demand for government transparency and to reduce litigation risk, federal agencies seek help from experienced outsourcing contractors like CRI to help alleviate the burden.

CRI Business Solutions helps federal agencies increase FOIA and PA program efficiency, reduce backlogs and speed up case closures by providing qualified and trained talent to make a quick impact.

With higher demand comes greater risk
  • The nature of requests has evolved from small, simple inquiries to large, complex solicitations that often ask for entire databases requiring sophisticated technology and systems to process documentation.
  • The growing volume of requests is overwhelming for many agencies due to staffing shortages and budget limitations.
  • The complexity of records and surges in requests result in overworked employees and backlogs, leaving agencies unable to meet regulatory obligations.
  • The risk of congressional inquiries has become a top-of-mind issue for many agencies.

End-to-end solution to run your program with confidence and efficiency

FOIA and Privacy Act programs are complicated and costly to run. They often take focus away from mission-critical projects while draining the limited resources of agencies and departments.

From process improvement to program design and deployment, CRI helps your agency build a next-generation FOIA and PA program that meets public demand while saving you time, resources and adhering to regulatory mandates.

FOIA-Privacy Act Support

Full Cycle FOIA and PA program administration

01
Program design and implementation

From planning and policy development to personnel training and optimizing procedures, CRI is here to help you streamline workflow to increase processing productivity and case closures.

02
Backlog reduction
Utilize modern technology and find the right talent with the right skill set and competencies to make a quick impact; scale-up and downsize programs on-demand as volumes surge without compromising on quality.
03
Case adjudication and litigation support
When appeals or expedited reviews occur, CRI’s litigation support specialists can provide short term or long-term support to reduce response times and refocus agency resources to complex litigation roles.

We’ve earned our expertise

CRI has proven experience providing FOIA and Privacy Act administration services, successfully supporting 12 federal contracts across seven agencies.

U.S. Department of Energy
U.S. Department
of Energy
U.S. Department of the Interior
U.S. Department
of the Interior
U.S. Department of Transportation
U.S. Department of
Transportation
U.S. Securities and Exchange Commission
U.S. Securities and
Exchange Commission
U.S. Department of Health and Human Services (HHS)
U.S. Department of Health and Human Services (HHS)
U.S. Department of Commerce National Science Foundation
U.S. Department of Commerce National Science Foundation
U.S. Department of the Treasury
U.S. Department
of the Treasury

Outsource smarter. Execute with confidence.

Let CRI support your FOIA and PA program while you focus on your core mission.

CRI’s foundation for effective FOIA and PA program management

Flexible, competent staffing

Experienced, properly trained personnel enable you to quickly ramp up and scale your FOIA and PA programs with demand fluctuations. CRI staff has the required aptitude, skill sets and technical savvy to operate the technology and complete tasks with high quality. Our staffing solutions are flexible to avoid scrambling and backlogs when surges occur.

Subject matter expertise

Agency FOIA requests often call for expertise in processing highly sensitive and technical records. With CRI you can feel confident that these requests will be handled with extra care and attention to ensure proper processing and response by our knowledgeable professionals.

Proven experience, innovative solutions, reliable partnership

What started in 2002 as a Service-Disabled, Veteran-Owned Small Business has since grown to become a large government contractor, small business mentor, and recognized industry leader.

We understand that agencies may process FOIA and Privacy Act requests in different ways. That’s why we have developed innovative workflows, flexible processes and effective methods for recruiting, vetting and training the right people for the right job.

From document reviewers, analysts, and litigation support specialists to paralegals and attorneys, CRI has the knowledge and experience to hire at all levels to meet our clients’ needs.

Highest Standards for Quality
Providing The Highest Standards for Quality

ISO 9001:2013 certified

Small Business Partnerships
Small Business Partnerships

Small Business Mentor through Small Business Administration

FOIA-Privacy Act Support
SUCCESS STORIES

Agency Achieves the lowest FOIA case backlog in 15 years

CRI effectively managed a sudden and rapid increase in requests and immediately developed a closure plan which resulted in achieving a backlog reduction of 22% surpassing the agency’s initial goal of 10% backlog reduction in cases.

CRI effectively managed a sudden and rapid increase in requests and immediately developed a closure plan which resulted in achieving a backlog reduction of 22% surpassing the agency’s initial goal of 10% backlog reduction in cases.