Central Research Celebrates Growth of Second Call Center

May 24, 2019

LOWELL, Arkansas – Central Research, Inc. (CRI) celebrated the grand opening of its Springdale call center on Thursday, May 23, during a ribbon cutting ceremony with the Springdale Chamber of Commerce.

The Springdale facility, located at 5320 W. Sunset Avenue, Suite 169, handles student loan debt collection for the U.S. Department of Education. CRI opened the call center in November 2018 after experiencing continued growth with the federal government contract. The company’s Lowell headquarters operates its largest call center facility for Department of Education.

“I’ve been very pleased with the success of our Springdale operations,” said Scott Dillard, president and CEO of Central Research Inc. “As we continue to experience growth with our Department of Education contract, we’ve been able to successfully handle the workload by expanding our operations in northwest Arkansas.”

In the six months since the Springdale location opened, it has nearly doubled in size – currently employing more than 60 people while the company’s headquarters in Lowell employs nearly 200, including its corporate employees.

About Central Research Inc.
Central Research, Inc. (CRI) provides management and financial service solutions to federal, state and commercial sectors, including records and document management, call center and debt collection, and improper payments. We are committed to providing excellence with every service and solution. Learn more at central-research.com.