Federal Student Aid’s coronavirus disease 2019 (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates.

President Trump signed the CARES Act on March 27, 2020, which will provide additional flexibilities related to COVID-19. Websites and systems are being updated as quickly as possible to reflect changes in the law. We appreciate your patience.

Concern or Complaint

Central Research, Inc. strives for excellent customer satisfaction. Our account representatives are trained to be professional and assist the consumer in reaching the best option to resolve their account. We do our best to maintain compliance in all areas of the law affecting account receivables management.

If you have a compliment, question or complaint that you would like to share with us, you can contact us directly, toll-free at 844-804-8467.

Return to the U.S. Department of Education Consumers page​


Central Research, Inc.

P.O. Box 1460
Lowell, AR 72745-1460

Fax: 870-498-8758
Email: edadmin@central-research.com