Federal Student Aid’s coronavirus disease 2019 (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates.

President Trump signed the CARES Act on March 27, 2020, which will provide additional flexibilities related to COVID-19. Websites and systems are being updated as quickly as possible to reflect changes in the law. We appreciate your patience.

Central Research, Inc. Headquarters

122 N. Bloomington, Suite I
Lowell, AR 72745

(fax) 479.419.5460

Washington D.C. Metro Office

7619 Little River Turnpike
Suite 200
Annandale, VA 22003


Media Inquiries


*Not for student loan borrower communication

For U.S. Department of Education Student Loan Borrowers

Hours of Operation:
Monday – Friday
8 A.M – 5 P.M Central

(fax) 870.498.8758

P.O. Box 1460
Lowell, AR 72745-1460

If you are a U.S. Department of Education Consumer, please view forms and additional information or call (844) 804-8467.