CRI Announces Opening of Gallatin, Tennessee, Call Center

July 29, 2019

LOWELL, Arkansas – Central Research, Inc. (CRI), a provider of customized management and financial service solutions for government and commercial sectors, announced today the opening of its Gallatin, Tennessee, call center.

The facility, located at 400 N. Belvedere Drive in Gallatin, will initially employ about 100 people dedicated to servicing the company’s student loan contract for the U.S. Department of Education. CRI opened the call center to accommodate the continued growth of the federal government contract. The company operates two additional call centers in Lowell and Springdale, Arkansas, both of which service the Department of Education contract.

“We’re excited to open our third call center in Gallatin, Tennessee,” said Scott Dillard, president and CEO of Central Research Inc. “The city’s support and enthusiasm, along with the excellent talent pool, makes it a great location to expand our Department of Education contract operations.”

The company officially opened operations July 29 with its first class of trainees and expects to be fully staffed by the first of November.

“As we continue to diversify our employment opportunities in Gallatin, we are appreciative that CRI has chosen to locate here,” said James Fenton, Executive Director of the Gallatin Economic Development Agency. “We welcome them as a new business partner in Gallatin and look forward to helping them grow.”

About Central Research Inc.

Central Research, Inc. (CRI) provides management and financial service solutions to federal, state and commercial sectors, including records and document management, call center and debt collection, and improper payments. We are committed to providing excellence with every service and solution. Learn more at

Contact: Tara Muck, Director of Communications
Phone: 479-419-4307