Federal Student Aid’s coronavirus disease 2019 (COVID-19) information page is located at StudentAid.gov/coronavirus. The page includes information about relief to student loan borrowers, including those who have defaulted on their federal student loans. Please visit the page regularly for updates.

President Trump signed the CARES Act on March 27, 2020, which will provide additional flexibilities related to COVID-19. Websites and systems are being updated as quickly as possible to reflect changes in the law. We appreciate your patience.

Central Research, Inc. strives to be a leader in excellent customer service. We value our consumers and take pride in providing a professional and courteous service. Our staff is trained to provide accurate, reliable and timely information.

Our goal is to meet your customer service expectations by providing you with the best solution available. We will continually strive to improve our services and appreciate your feedback through the Consumer Satisfaction Survey. Thank you for your participation.

US Department of Education Forms

Loan Rehabilitation

Loan Consolidation

Standard Repayment Plan

Loan Discharge

Administrative Wage Garnishment

Miscellaneous Forms

​If you have any questions concerning these forms, please contact us at (844) 804-8467.

Please return the completed form(s) to:

Central Research, Inc.
P.O. Box 1460
Lowell, AR 72745-1460
Fax: 870-498-8758
Email: edadmin@central-research.com

If you are an U.S. Department of Education Consumer and would like to answer CRI’s Anonymous Consumer Satisfaction Survey please click below.

Please click below if you are an U.S. Department of Education Consumer and have a compliment, question, or complaint.