President Trump has directed the Secretary of Education to extend federal student loan flexibilities for the COVID-19 emergency through Dec. 31, 2020. We are updating our websites and systems as quickly as possible to explain the types of relief now available for federal student loans held by the Department of Education. We appreciate your patience. Visit for updates.

Central Research, Inc. strives to be a leader in excellent customer service. We value our consumers and take pride in providing a professional and courteous service. Our staff is trained to provide accurate, reliable and timely information.

Our goal is to meet your customer service expectations by providing you with the best solution available. We will continually strive to improve our services and appreciate your feedback through the Consumer Satisfaction Survey. Thank you for your participation.

US Department of Education Forms

Loan Rehabilitation

Loan Consolidation

Standard Repayment Plan

Loan Discharge

Administrative Wage Garnishment

Miscellaneous Forms

​If you have any questions concerning these forms, please contact us at (844) 804-8467.

Please return the completed form(s) to:

Central Research, Inc.
P.O. Box 1460
Lowell, AR 72745-1460
Fax: 870-498-8758

If you are an U.S. Department of Education Consumer and would like to answer CRI’s Anonymous Consumer Satisfaction Survey please click below.

Please click below if you are an U.S. Department of Education Consumer and have a compliment, question, or complaint.


New York City regulations require us to record your language preference.  Please call Central Research, Inc. at 1-844-804-8467 to provide us with your preferred language.

Please note that Central Research, Inc. does not provide translation of any communication created in English into another language. Central Research, Inc. does have employees who can converse in Spanish. A translation and description of commonly-used debt collection terms is available in multiple languages on the Department’s website,