Just Announced: Student Loan Repayments to Restart After Jan. 31, 2022. We are updating our websites and systems as quickly as possible. We appreciate your patience. Visit StudentAid.gov/coronavirus for updates.

Central Research, Inc. strives to be a leader in excellent customer service. We value our consumers and take pride in providing a professional and courteous service. Our staff is trained to provide accurate, reliable and timely information.

Our goal is to meet your customer service expectations by providing you with the best solution available. We will continually strive to improve our services and appreciate your feedback through the Consumer Satisfaction Survey. Thank you for your participation.

US Department of Education Forms

If you are an U.S. Department of Education Consumer and would like to answer CRI’s Anonymous Consumer Satisfaction Survey please click below.

Please click below if you are an U.S. Department of Education Consumer and have a compliment, question, or complaint.


New York City regulations require us to record your language preference.  Please call Central Research, Inc. at 1-844-804-8467 to provide us with your preferred language.

Please note that Central Research, Inc. does not provide translation of any communication created in English into another language. Central Research, Inc. does have employees who can converse in Spanish. A translation and description of commonly-used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.